Support
Answers to common questions, a quick setup guide and how to reach us.
Let POS4Nails support into your salon
When POS4Nails support asks you for a code, sign in to your salon's account and come back to this page to get it. The owner or a manager can get one.
Getting started
- 1
Create your salon account
Enter your salon and your owner login. Once POS4Nails approves your salon, sign in and add your store.
- 2
Add your services
Services: add each service with its price and time, or import a spreadsheet.
- 3
Add your team
Technicians: add each person. Staff who sign in get their role in Store settings → Users & access.
- 4
Set your store hours
Store settings → Hours. Bookings and the time clock follow them.
- 5
Set up the check-in tablet
Store settings → Check-in app shows the address to open on the tablet and its login.
- 6
Connect your card terminal
Store settings → Card terminal.
- 7
Install the app
On an iPad or iPhone, open it in Safari and tap Share → Add to Home Screen. In Chrome or Edge, use the install button in the address bar.
Frequently asked questions
Do I need special hardware?
No. POS4Nails runs in the web browser of an iPad, a Windows or Mac computer, or a phone. A receipt printer, cash drawer and card terminal are optional.
How does the free trial work?
A new salon gets 3 months free with everything in Pro, and no card is needed to start. After the trial, each store is billed once a month at its plan's price.
Can I change plans later?
Yes. Each store has its own plan. The owner can move any store between Free, Basic and Pro in Plan & billing: the features change right away, the price with the next bill.
How do I pay my bill?
Your bills and how to pay them are in Plan & billing, in the app's menu.
Can technicians use their own phones?
Yes, with the Pro plan. Each technician signs in on their phone to start tickets, add services and see their own day and earnings.
Can I use it in more than one location?
Yes. Add as many stores as you need. Customers and gift cards are shared between them, and each store has its own plan.
Which languages does it speak?
English, Tiếng Việt and Español. Everyone picks their own language and can change it on any screen.
Is my salon's data safe?
Each salon's records are kept apart from every other salon's, every request is checked on our server, and every change is kept in an audit log. Owners can see each signed-in device and sign anyone out.
I forgot my password or PIN.
Ask your salon's owner: they can set a new one in Store settings → Users & access.
What if the internet goes down?
The till keeps taking cash, money apps and cards you run on the terminal by itself. Those sales, like clock-ins and visit updates, wait on the device and are sent as soon as the connection is back, when they get their receipt numbers. Gift cards and a card terminal connected to POS4Nails need the connection, so a backup such as a phone hotspot still helps.
Still need help?
Owners and managers find every setting in Store settings once signed in. New here? Create an account and try it free.